Refund Policy

1. Digital product and delivery

VocaPass sells digital vocabulary-learning access. No physical product is shipped. Unless checkout states otherwise, paid access is delivered after successful payment confirmation, server-side entitlement creation, and account authentication.

2. Access term

Unless checkout states otherwise, paid access is a one-year, non-renewing entitlement. It does not automatically renew. The checkout amount, currency, access period, and selected learning plan terms are saved with the account record.

3. Cancellation

Because the default paid access is non-renewing, there is no recurring subscription to cancel. If a future checkout explicitly offers recurring billing, cancellation terms must be disclosed before checkout and reflected in the saved purchase terms.

4. Seven-day refund window

You may request a product-level refund within 7 calendar days after paid access starts. The refund window begins at the paid-access start timestamp recorded by the VocaPass server, not at account creation, plan creation, trial start, or first study activity.

5. Refunds that may be approved

Refunds may be approved for requests submitted within the 7-calendar-day refund window, duplicate payments, incorrect charges, failure to deliver access after payment confirmation, material checkout-description errors, confirmed unauthorized payment through the payment processor, or when applicable law, Stripe rules, card-network rules, or platform policies require a refund.

6. Refunds that may be declined

Refund requests submitted after the 7-calendar-day window may be declined unless applicable law, Stripe dispute handling, card-network rules, or external platform policies require a different result. Refunds may also be declined for account misuse, policy violation, unsupported charge-reversal basis, or requests that cannot be verified against account and payment records.

7. How to request a refund

Email support@vocapass.app with the account email, payment date, amount, currency, Stripe receipt or checkout reference if available, and the reason for the request. We may request additional information to verify account ownership and payment status.

8. Review timeline

VocaPass will review refund requests using account, entitlement, usage, payment, and support records. Approved refunds are submitted to Stripe or the applicable processor. Bank, wallet, or card-network posting times are outside VocaPass control.

9. Access changes after refund

If a refund is approved, VocaPass will mark the purchase record as refunded, revoke the paid entitlement for the refunded plan, and remove final-exam eligibility tied to that paid purchase. Vocabulary progress records are retained or deleted according to the Privacy Policy and applicable law.

10. Chargebacks and disputes

If a chargeback or payment dispute is opened, VocaPass may provide the payment processor with relevant evidence, including checkout terms, refund policy, account access records, delivery records, usage logs, and support history. Account access may be limited while a dispute is unresolved.

11. Regional consumer rights

Nothing in this policy limits mandatory consumer rights that cannot be waived. Region-specific payment methods or jurisdictions may require additional refund or cancellation rules before production launch.

12. Contact

For refund, cancellation, or billing questions, contact support@vocapass.app.