Customer Support

Last updated: June 19, 2026

Primary support channel

Use Support for account, billing, refund, privacy, learning-content, technical, or suggestion requests.

What to include

Include account email when possible, page URL, approximate time, device/browser, vocabulary set, day, payment reference, and a short description.

Billing and refunds

Use the refund category for refund-window, entitlement, billing, or Stripe checkout questions.

Learning content

Use the learning-content category for vocabulary, sentence, audio, image, review-test, or plan-content concerns.

Technical issues

Use the technical category for browser, login, sync, performance, routing, or accessibility issues.

Privacy and data requests

Use the privacy category for access, correction, export, deletion, restriction, objection, or review requests.

Record handling

Support messages are stored as operational support records and reviewed separately from careers applications.

Security

Do not include passwords, full payment credentials, government IDs, or confidential third-party information.