Customer Support

Submit a Support Request

Get help with your VocaPass account, a purchase or refund, a privacy request, learning content, accessibility, or a technical problem.

Choose the category that best matches your request and include the details needed to find the issue.

Include your account email and a description of the issue.

Include your account email, the approximate payment date, amount, currency, and payment reference if you have one.

Include your account email and which right you would like to exercise: access, correction, export, deletion, restriction, or objection.

Include the vocabulary set, day, or specific word, sentence, audio, or image involved.

Include the device, browser, and assistive technology you are using, and what is not working as expected.

Include your device, browser, and a description of what happened, including when.